Terms, Conditions, and care of your artwork

Condition/refund/replacement

I get great pleasure from making customers happy, so notwithstanding the details below, I endeavour to be easy to deal with and a very reasonable human!

Please note it is difficult to accurately photograph work, it generally looks better in real life, and even better once framed. All measurements are approximate. Unless otherwise stated, all drawings, watercolours and prints are on plain white artist quality paper.

As original work, there may be minor imperfections (dents in the paper surface, pencil smudges, variations between printed copies of a linocut). These are part of the charm of original handmade work that has not been produced or printed by a machine.

If you take delivery of work and decide it isn’t what you wanted, or it is damaged in transit (neither of which have ever happened to me, but you never know!) then I am happy to offer a full refund or replacement. This is provided you notify me by email immediately, and the work is returned to me (at the buyer’s expense) in original condition and packaging, within 30 days of the order being sent.

Aftercare

Unless otherwise stated, paper work will be posted in a cardboard tube. On arrival please handle with care, and do not touch or brush anything against the surface. Work should be stored in a cool dry environment, I would strongly recommend framing at the earliest opportunity, leaving it in the tube until then.

Graphite drawings are treated with fixative to reduce the risk of smudging. All work is on artist quality acid free paper.

Where work is on standard sized paper (A4/A3), it should be easy to frame with an off-the-shelf frame, readily available from department stores with/without pre-cut mount. However for optimal results and longevity I would advise taking your purchase to a professional framer.

Oil paintings are sold touch dry, with a coat of exhibition varnish for protection. To maximise the life and image vitality of your painting, it is recommended that the painting is re-varnished after 6 months.

All work should be kept out of direct sunlight. This is less critical for oils, and extremely critical for watercolours. Even with the highest quality paint, watercolours will fade on prolonged exposure to sunlight.

With proper care, all work should last for generations to come (here’s hoping it’s worth a few bob then!). However as I have no control over the destination environment, I cannot accept responsibility for deterioration or damage after delivery.

Most of my business is by word of mouth, so I am delighted for work to be photographed and shared by customers. It would be wonderful if you could credit my facebook/instagram (both gailreidartist) when you do so. 

I generally post drawings on my facebook, instagram, and website galleries.

Postage and packing

Because international postage rates vary so much, I invoice international customers separately for postage. I charge only cost price, and this can be paid online. See here for details.

These terms and conditions do not affect either your statutory rights, or my standard copyright entitlement.